New Delhi: The aviation ministry on Saturday has announced a slew of measures for airline passengers in a bid to revive the sector. Passengers will now be entitled to a compensation amounting to Rs 20,000/- in case of a denied boarding due to over-booking.
The ministry also said the cancellation fees cannot exceed base fares which essentially means that all the amount that has been collected by an airline above that fare will be returned to the customer.
Moreover, when booking is done through travel agents or online portals, airlines will have to ensure refunds within 15 days to the passengers. A passenger will now be able to decide whether to get cash refund or hold the amount in credit, in case of any refund by the airline. Incidentally, the refunds will be applicable on all fares, including promo and special fares.
Additionally, all taxes, levies and airport development fees shall be refunded in case of no-show and cancellations. Moreover, the ministry has announced some major improvement in facilities to persons with disabilities.
In the backdrop of passenger complaints of arbitrary tariff hikes, recently airfare capping was ruled out by the government on June 9 which said that competition among the airlines will take care of the problem.