New Delhi: In a massive relief to the telecom operators, the Supreme Court has struck down the penalty for call drops.
The apex court has termed the policy as unreasonable and arbitrary. The top court has pronounced its judgment on plea by associations of telecom operators challenging sector regulator TRAI's October 16, 2015 notification obligating service providers to compensate the consumers for dropped calls, at Rs.one each for the first three calls daily.
SC says 'TRAI recommendation making it mandatory for telecos to compensate subscribers for call drop is arbitrary & non-transparent
— ANI (@ANI_news) May 11, 2016
What does this mean for the consumers?
So, post the Supreme Court verdict there is no relief for the customers, in terms of compensation.
The increasing proportion of call drops at a time of rising phone bills and growing public outrage has seen concern even from Prime Minister Narendra Modi who had asked the telecom ministry to fix the issue promptly.