In an alarming disclosure, a CAG report revealed the External Affairs Ministry does not have delivery status  of over 27 lakh passports dispatched by post.
The report also said no refund option is available to the applicants under the Passport Seva Project (PSP), in case of withdrawal of passport applications or on account of missing the scheduled appointment to seva kendras. This, in turn, has led to retention of Rs 78.46 crore by the government from 5.42 lakh applicants during October 2013 to December 2014. 
The report said the average time taken in 2014 to obtain passport in India was 16 days as compared to nine days in 2013 and only 21 per cent of passports under normal category were issued within prescribed period of three working days.