A customer has taken to X to call out Samsung after claiming that five separate repair visits failed to fix a recurring issue with their air conditioner, alleging that technicians charged money each time without resolving the problem.
What The User Posted
Never buy @Samsung @SamsungIndia AC. 5 times samsung technisians repaired my AC and everytime they took money from me, still the same issue is coming. They are not able to solve it. pic.twitter.com/nGtr9svgRC
— Kuldeep Rvl (@kuldipraval256) September 9, 2026
The post tags both Samsung’s global and India handles directly, urging other potential buyers to reconsider purchasing the brand’s air conditioners.
Repeated Repairs, No Fix
As per the post, the very same problem is arising again, even though Samsung engineers have made five attempts to fix it. In addition to being billed for their work, the user believes that nothing has been done to resolve the root cause of the problem.
Frustration Over Lack Of Resolution
The user’s complaint centres on Samsung’s inability to permanently fix the issue despite multiple visits, raising questions about the quality of after sales service being provided. Being billed repeatedly for repairs that do not solve the problem appears to be the core grievance behind the post.
A Warning To Other Buyers
By opening the post with a direct warning against buying a Samsung AC, the user has framed this as a cautionary experience for other consumers, hoping to prevent others from facing a similar cycle of repeated repairs and repeated charges.
Growth in the Number of Complaining Consumers Online
This type of post is part of a growing trend that we see happening on social networking sites today, where consumers are becoming more vocal about any service complaints that they might have had about big name brands by posting on sites like X. It will be interesting to see how Samsung reacts to this complaint.
Also Read: “Why Should I Pay?” Samsung User Claims Update Caused Green Lines, Company Quotes ₹14,000 for Repair
Khushi Patel is a Senior Sub Editor at NewsX, covering automotive, technology, Lifestyle, entertainment, and mainstream news. She previously worked as a Copy Editor at Times Network and has written automotive editorial content, including comparison pieces, for TimesDrive.
