A post shared on X on September 27, 2026, by user Suresh Khatri has sparked concern among Samsung foldable owners. Tagging the company directly, he urged people not to buy a Fold phone after his device developed a display problem. The attached photo appears to show the damage, and the post has since drawn attention from tech followers.
What The User Alleges?
According to the post, the display of a foldable phone is extremely expensive to repair or replace. He also claims the Samsung service team offered him little support. In his account, the company told him that display trouble linked to a software update was not its responsibility. His message ends with a blunt line advising others to stay away from foldables altogether.
The One UI 9 Beta Link
The timing is the most striking part of the claim. The user says the fault appeared only after he installed the One UI 9 beta, and that the phone worked normally before the update. Beta builds are early test versions meant for enthusiasts, and they can carry bugs that affect performance or hardware behaviour. Still, he argues that a premium device should not suffer such damage from software released by the company itself.
Dont Buy Fold Phones
Display Is Very Expensive
And There is No Support From Samsung Service Team
They Send Update & Display Issues For That Its Not Our Problem
So Dont Buy Fold Phones
See what Happened After Oneui Beta 9 Update This Happened Only After Beta Update@Samsung pic.twitter.com/fqV4yJJz0o— suresh khatri (@shitalkhatri) September 27, 2026
Why Foldable Screens Cost So Much?
Foldable phones use flexible panels that are far more delicate than the glass on a regular smartphone. Replacing one often costs a large share of the phone’s original price, which makes any fault feel serious for buyers. When the problem follows a software update, the question of who pays becomes even more sensitive.
Claims Yet To Be Verified
The allegations come from a single user and have not been independently confirmed. It is not clear whether the beta update directly caused the display issue or whether some other factor contributed. Samsung has not publicly commented on this specific complaint at the time of writing. Beta programmes also usually come with terms that limit the company’s responsibility, which may explain the response the user says he received.
Advice For Beta Testers
Tech experts generally suggest that people avoid installing test software on their main phone. Backing up data, reading the programme terms carefully and keeping a secondary device handy can reduce the risk. This caution matters even more for costly foldables.
One complaint cannot prove a wider defect, but it shows how quickly a single post can turn into a public test of a brand’s service promises. A clear and quick response from Samsung could reassure current foldable owners and those planning to buy one.
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Khushi Patel is a Senior Sub Editor at NewsX, covering automotive, technology, Lifestyle, entertainment, and mainstream news. She previously worked as a Copy Editor at Times Network and has written automotive editorial content, including comparison pieces, for TimesDrive.
