Officials in the Ministry of Education said the IIT Madras team was asked to examine the robustness of the CBSE portal and server infrastructure and ease the login authentication process for the e-portal. They are also expected to assess the performance of the payment gateway and propose strategies to avoid future disruptions in the re-evaluation process.
Students complained online that they were unable to view scanned copies of their answer sheets even after completing the payment process. Officials in the education ministry said the aim was to ensure a trouble-free and hassle-free revaluation portal for Class 12 students.