Zomato user flags food delivery scam, CEO Reverts “Working to plug loopholes”

23 January, 2023 | Pragati Singh

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An entrepreneur claims a meal delivery agent at Zomato urged him not to pay online when he placed his next order and also coached him on how to cheat them.

An entrepreneur claims a meal delivery agent at Zomato urged him not to pay online when he placed his next order and also coached him on how to cheat them, alleging rampant fraud by the company’s agents.

In the post, the entrepreneur Vinay Sati narrated the scam happening on Zomato which ‘gave him goosebumps’. He said he had ordered some burgers from the popular burger chain, Burger King, through the Zomato application. He made the delivery and paid online for his order. “As soon as the delivery boy came after 30-40 minutes, he told me, sir, don’t pay online next time. I wonder why, I asked why, brother? He said that next time when you will order food worth INR 700-800 through COD you only have to pay INR 200 for that,” revealed Sati.

Thus, the delivery boy was suggesting that he could pay cash for the food, while the delivery boy would say that the customer refused to take the food. “I will show it to Zomato that you have not taken the food but will also give you the food you ordered,’ Aap bas mujhe INR 200-300 de dena aur INR 1000 ke khane ke maje lena (You pay me INR 200-300, and enjoy food worth INR 1,000),” explained Sati in his post. “Deepinder Goyal ji, now don’t say that you don’t even know that this is happening,” he questioned the Zomato CEO. “First of all, I would have enjoyed this offer. Or else would have exposed this scandal. And being an entrepreneur, I chose the second option,” he concluded.

Faced with this, the entrepreneur said he had two choices: to enjoy the offer or expose the scandal.

“And Being an entrepreneur, I chose the second option,” he said.

Meanwhile, Zomato’s CEO Deepinder Goyal also responded to the viral LinkedIn post about the food delivery scam. “Aware of this. Working to plug the loopholes,” he wrote in the comments section.