Rapido faces backlash after driver’s anti-Muslim remark in viral Eid call. (Photo: AI)
A controversy has erupted in Delhi after an alleged audio clip of a Rapido driver refusing a ride to a passenger on religious grounds went viral on social media. The incident, which surfaced during Eid, has triggered widespread outrage and reignited concerns over discrimination in public services.
The issue came to light when an X user, A. Zain, shared a recording of his interaction with a Rapido driver. Posting the clip on Eid, he wrote, “Eid Mubarak! Such a nice way to receive this Eid wish from one of your drivers @rapidobikeapp in Delhi.”
Watch here:
In the audio, the passenger can be heard questioning the driver after being denied the ride, asking whether the refusal was due to his religion. The driver allegedly responded, “Yes, Muslims are not allowed in my vehicle. This is not your dad’s vehicle.”
The recording quickly gained traction online, with users expressing shock and anger over the alleged remarks. Many demanded strict action against the driver, while others raised concerns about safety and inclusivity on app-based transport platforms.
Several users described the incident as “discriminatory” and unacceptable, calling for accountability from service providers.
Responding to the backlash, Rapido issued a public apology and termed the driver’s behaviour “completely unacceptable.” The company stated that it takes such incidents seriously and has initiated a review.
“Your safety is our top priority, and we are committed to ensuring a respectful and secure experience for all our passengers,” the company said, adding that it would follow up after completing its investigation.
The incident has sparked a broader debate about discrimination in everyday services. Many social media users stressed that no individual should face denial of service based on religion or identity.
Others questioned why the driver accepted the ride request in the first place if he had objections, calling the act deliberate and unjustified.
As the clip continues to circulate, netizens have widely condemned the driver’s alleged remarks, terming them discriminatory and urging stricter regulations to prevent such incidents in the future.
Sofia Babu Chacko is a journalist with over five years of experience reporting on Indian politics, crime, human rights, gender issues, and stories about marginalized communities. She believes journalism plays a crucial role in amplifying unheard voices and bringing attention to issues that truly matter. Sofia has contributed articles to The New Indian Express, Youth Ki Awaaz, and Maktoob Media. She is also a recipient of the 2025 Laadli Media Awards for gender sensitivity. Beyond the newsroom, she is a music enthusiast who enjoys singing. Connect with Sofia on X: https://x.com/SBCism
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