WATCH: US Airport Drama As Passenger Loses Temper Over Southwest Delay, Threatens To ‘Slap’ Employees

The Kansas City International Airport experienced a nightmarish scenario on New Year’s Eve, where a traveler clashed with South West Airline personnel at the counter over the delay. The scenario attracted the interest of many as the footage of the occurrence went viral on the internet. The man was shown in the clip as practically yelling at the female airline employee, cursing her, and even menacingly threatening to ‘slap’ the people working there while almost reaching over the counter. At the same time, he placed his hand on a computer and completely ignored the repeated warnings to move away, saying he did not care about being arrested and that ‘this counter ain’t saving you’.

Passenger Loses Temper And Threatens To ‘Slap’ Employees

Noteworthy witnesses to the whole affair, and at the same time the two airline employees who chose to interfere by separating the angry man from the girls at the counter, were incredulous. The incident had its roots in the annoying delay of the flight, making the passenger to be constantly frustrated and troublesome, thereby causing the Airport’s operations to be interrupted at a point when a very sensitive security investigation was taking place that involved restricting access to certain parts of the terminal. The others who had also not yet got out of the situation were passing comments and trying to calm the man down by telling him that the situation didn’t have to escalate. 

Airport Viral Video

The incident, once more, has brought up the topic of air rage and passenger behavior in airports, especially in the case of peak times, for discussion. When things like delays, long waits, and logistical issues, among others are at play, a very tense situation can be easily created. The videos that have gone viral of such confrontations are a pointer to the struggles the front line airline staff usually undergo from disgruntled passengers. Alongside this, they need de escalation techniques and the enforcement of security regulations in busy travel areas. Although the videos keep coming up, the experts and public commentators are asking for patience and good behavior, reminding the travelers that the airline staff can hardly do anything about the delays caused by the operations and that the disputes could lead to legal actions.

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