On October 25, the website for Indian Railway Catering and Tourism Corporation (IRCTC) went down during Chhath Puja 2025. Thousands of people access train tickets to go home and celebrate Chhath, but could not access the IRCTC site and app. The IRCTC website and app both returned error messages many users, and it would not load at all for others.
The peak load for passengers booking tickets was the primary reason why IRCTC went down especially for special Tatkal trains. When lots of people access the website altogether, it overloads the servers which can cause IRCTC to crash, freeze or in some cases simply not load. These situation usually happens during holidays and festivals such as Chhath and Diwali when everyone is trying to go home as well as back into the city quickly.
IRCTC replied to complaints on social media and X (known as Twitter), requesting people to raise this with a complaint hopefully to IRCTC’s online grievance office. There was not official announcement that IRCTC made, but someone in IRCTC support assure users that a technical team was onboard in trying to resolve the issue as quickly as possible. By the midday on October 25, the site was working again for most of the passengers.
This outage represents an issue with IRCTC’s need to enhance server capacity and related digital systems during the maximum travel times such as festivals. Regular opportunities to do necessary maintenance and upgrade and strengthen technology can ease some of the major issues going forward.
The information is based on user reports and available news sources. For official updates or assistance, visit the IRCTC website or e-query portal.
Vani Verma is a content writer with over 2 years of experience in lifestyle, entertainment, health and digital media. She has a knack for creating engaging and research-driven content that resonates with readers, blending creativity with clarity. Passionate about media trends, culture, and storytelling, she strives to craft content that informs, inspires, and connects.
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