(Image Credit: X)
A viral video by one of the HDFC bank branches in Kanpur, Uttar Pradesh has resulted in an outrage among many when a female staff member was caught verbally abusing a customer in one of their heated arguments.
The video which is circulated on social media was allegedly filmed at the branch of Panki area, and depicts the employee mentioned in the posts as Aastha Singh getting involved in a tense conversation with a male client. At some point in the video, she is even caught on camera screaming at him and pointing a laptop at him, making the commotion even more aggressive in an otherwise peaceful banking setting.
The issue that left many viewers in shock was an allegedly caste related remark that the employee reportedly used as the incident unfolded during the dispute. In the video, she can be heard mentioning that she is a Thakur, stop messing around with me and this came under the harsh fire of criticism online as a way of promoting caste pride in the workplace. Some users on other platforms such as X described the comment as unprofessional and inappropriate, and how an employee in the customer service department can be so aggressive and speak in such a language. The video also reveals the employee throwing abuse at the customer, which puts doubts on employee behavior in the workplace and the bank ethics in dealing with customers.
The users in social media responded intensely to the event and wanted the management in HDFC Bank to be accountable and take measures. There were numerous posts in the official handles of the bank where people asked the bank officials to investigate the issue and take disciplinary action against the involved staff member. A frequent complaint was that this kind of behaviour would discredit the employees of a bank and the institutions which are supposed to treat customers with due respect. At this point, HDFC Bank has not published a formal response to the viral video, nor any action steps it will take in response to the scandal.
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