On Wednesday, the National Informatics Centre (NIC) at AIIMS Delhi reported that a ransomware assault had impacted the hospital system, causing daily operations at the prestigious institute—including OPD registrations and blood sample reports—to be suspended.
Doctors and patients complained about the facility being unavailable once it was discovered that a ransomware assault had occurred.
Today’s outpatient and inpatient digital hospital services, including as the smart lab, billing, report creation, appointment system, etc., were disrupted since the National Informatics Centre’s Hospital server at AIlMS, New Delhi, was down. Currently, all of these services are operated manually, according to a statement made by the institute.
The assault has been reported, and the proper law enforcement authorities will look into it, according to the National Informatics Centre (NIC) team.
“Steps are being made to restore the digital services, and assistance from the National Informatics Center and Indian Computer Emergency Response Team (CERT-In) is being requested (NIC). AlIMS and NIC will take the necessary precautions to stop such assaults in the future, the statement stated.
The hospital’s services were operated manually, and the institute’s service was still compromised late at night.
Doctors employed by the institution claim that they were unable to create barcodes to submit samples, as well as to view patient records and imaging.
It has never been down for so long and interfered with our operations before. In the past, there have been several small incidents of server downtime. Until it is corrected, we will have to do registrations manually, a resident doctor remarked on the condition of anonymity.
“The NIC server requires a significant update. Even in OPD today, it was terrible. It had come to a complete stop. Even the blood samples and all other testing were stopped,” a another doctor remarked.
The lengthy manual registration process, he continued, was a contributing factor in some patients leaving.
